Privacy | Infinity Pines

Effective Date: 10/12/24

At Infinity Pines Properties, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you interact with us, whether through our website, direct communication, SMS messaging, or during your stay at one of our properties.

1. Information We Collect

We may collect the following types of information when you interact with us:

- Personal Information: This includes your name, email address, phone number, physical address, and payment information, which you provide when booking a property or contacting us.
- Reservation Details: Information about your stay, including check-in and check-out dates, number of guests, and special requests.
- Payment Information: Credit card or other payment details required to complete your booking.
- Communications: Records of any correspondence, including inquiries, feedback, or complaints you may send to us.
- SMS Communications: Your phone number and any messages exchanged via SMS (text messages) with us related to your booking, stay, or inquiries.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Process Reservations: To manage and confirm your bookings, process payments, and send you confirmation details.
To Communicate with You: We may use your contact information to respond to inquiries, send updates about your stay, and provide essential check-in/check-out information. This includes sending communications via SMS.
SMS Messaging: By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from *Infinity Pines Properties, LC* regarding your reservations, promotions, and other relevant information related to your stay. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying “STOP” to any message we send. For assistance, you can reply “HELP” or contact our customer service directly. We will never share, trade, or sell your personal information, including your phone number and SMS consent, to any third parties under any circumstances.
To Improve Our Services: We may use feedback or preferences shared with us to enhance your experience and improve our services.
Legal Requirements: We may be required to use your information for compliance with local laws, tax regulations, or for the protection of our rights.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

- Service Providers: We may share information with trusted third parties who help us operate our business, including payment processors, booking platforms, property management services, and SMS service providers.
- Legal Obligations: We may disclose personal information if required by law or if necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
- With Your Consent: We may share your information with third parties when you explicitly provide consent.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. All sensitive information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology. However, please note that no method of transmission over the internet, electronic storage, or SMS communication is 100% secure.

5. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights under applicable laws, including the right to access, update, or delete your personal information. To exercise your privacy rights or if you have any questions or concerns regarding this Privacy Policy, please contact us at the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve user experience, analyze site traffic, and personalize content. You can modify your browser settings to refuse cookies or notify you when cookies are being sent. However, some website functionalities may be affected if cookies are disabled.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Infinity Pines Properties, LC
Care@Infinitypines.com
www.infinitypines.com