HELP & FAQ

Watch this video and then pair it with the instructions below. Please pay attention to each step. Fire place pilot light instructions Turn Black knob all the way to the right. Push on knob and slowly turn to left until you hit the groove that is for the pilot light and then push black knob all the way in. While black knob is all the way depressed, push the spark igniter. If pilot successfully lit, keep black knob depressed until tip of thermocouple is red hot. Once it’s red hot, slowly release black knob. The thermocouple has to get hot enough to keep the flow of gas open. If pilot goes out when you release the black knob, it wasn’t hot enough. Repeat the lighting process. You may have to hold the black knob down 60 seconds or so.. Let us know if are still having problems with it!

INFINITY BLISS - FIREPLACE INSTRUCTIONS Reference the images below for numbered references. This fireplace is the easiest of all of our fireplaces to start. It's a remote start of the pilot and fire! STEP 1: Make sure it’s all setup to light Make sure the gas valve is turned on. This will be a valve on the gas line coming into the back of the firebox. If the valve handle is parallel to the gas line, the valve is open and the fire will light. If it’s perpendicular, making a “T”, the valve is closed and the flame wont light (Reference IMAGE 1 Valves) (Reference IMAGE 2 Remote) Make sure the gas valve is turned on. This will be a valve on the gas line coming into the back of the firebox. If the valve handle is parallel to the gas line, the valve is open and the fire will light. If it’s perpendicular, making a “T”, the valve is closed and the flame wont light ( Step 2: Use the remote to start the fire Press the two buttons on the remote a the same time (Reference IMAGE 2 Remote) Hold both buttons circled in red down at the same time, you'll hear the fireplace start to beep. Once you hear the beeping you can let go of the buttons and it will be go through the startup cycle. It may take a few minutes, but it should light the pilot and fire automatically! IMAGE 1 Valves IMAGE 2 Remote

INFINITY PINES VILLAGE - FIREPLACE INSTRUCTIONS Turn the knob (#1) to the “ON” position STEP 1: Make sure it’s all setup to light Make sure the gas valve is open. This will be a valve on the gas line coming into the back of the firebox. The valve is open if the red handle is parallel to the gas line. (If the valve is perpendicular to the gas line, turn it so that it is parallel to the gas line) See image below STEP 2: Make sure the On/Off toggle switch is toggled on. Push the top half of the toggle in See image below. STEP 3: Light the pilot light Twist the far right knob (circled in green in the picture below) and find "Ignite" on the right side where it will let you push the knob in (look for the green arrow in the picture below). While aligned with the "Ignite" area, depress the knob in. You should hear gas start to flow. While the knob is pushed in and gas is flowing, press the Ignitor button on the far left (circled in yellow below). This *should* light the pilot light. DO NOT release the far right knob yet. Watch the tip of the pipe where the flame is coming out. Do not release the far right knob until the tip is glowing red hot. If you release the knob too early, the pilot light will not stay lit. This will take at least 60 seconds. See second image below with the white circle. STEP 4: After the pilot light stays on without depressing the far right button, Turn the far right knob straight up to the “ON” position. STEP 5 : Twist the knob for the flame height to you preferred height See image below STEP 6: Press the timer button on the wall for your desired time setting STEP 7: Alt Options If none of that worked, there is a wine & spirits store a few miles south of the Village. Head down and get yourself some wine and call us on the way. We'll send a maintenance resource out to meet you back at the cabin and help get it lit. If they can't get it to work, call us back again, we'll reimburse your for the wine and send a link to a YouTube video of Ron Swanson sharing a whiskey with a nice fire.

It depends. If our cleaning team was able to turn your cabin around fast enough, then we allow a check-in up to one hour early free of charge. If you need or would like to check-in even earlier than that, please contact us and we'll work with the cleaning team to prioritize your cabin for a fee.

YES! and YES! Every Cabin has a firepit with seating around and we supply firewood for every stay.

Check-in instructions are sent two days prior to the arrival date in the morning provided that all booking requirements are met. Booking requirements include a fully paid stay, the rental agreement has been signed, and the security deposit is scheduled with a valid credit card. If any of these requirements have not been met, the system cannot generate the access code and send the instructions. You should receive plenty of notifications, though, if these items are not all complete. And don't worry, we'll work with you to make sure everything is smooth.

Please make sure that the remote has a clear, line of site view of the bottom of the TV. Depending on your position in the room, the fireplace mantle may be blocking the signal. As a side note, the TV can be turned on by pressing the button on the bottom of the TV in the center.